Reliable, trustworthy, and skilled caregivers were the most important
factor in leading a consumer to be "very satisfied" with his or her
long-term care, according to a report prepared for The SCAN Foundation by LifePlans, Inc.
The researchers therefore conclude that advanced training for
caregivers -- including direct-care workers in all care settings --
could help boost overall satisfaction levels among consumers.
"Such training could help to identify the source of unmet needs,
emphasize the importance of the personal dimension of caregiving -- not
just the technical -- and assure that paid caregivers have a thorough
understanding of the criticality of building trust and communication
with the care recipient," the researchers write.
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