As if the actual nursing job is not hard enough, add difficult patients or co-workers to the mix and you may have a recipe for disaster. Dealing with difficult behavior can often times take its toll on us emotionally, leaving us feeling beat up and spent. Does that sound familiar?Research has shown that 1 in 3 nurses have likely experienced some sort of physical or emotional abuse this month. Have you? With all the training on policies and procedures, where is the training to help us deal with people, who intentionally or not, maltreat and drain the life and the hope right out of us?
Next time someone is trying to tie your "catheter in a knot," consider these tips for handling difficult patients and co-workers:
*Don’t try to change them. Chances are good that this is their habitual behavior. That will not change unless they decide to take accountability for it. Some people are in love with their misery—sad but true.
*Don’t take it personally! Their actions are a reflection of where they are at in life. They may be sick (your patients) or tired (your co-workers). They may have issues at home or have many other things that are affecting their behavior.
*Set firm boundaries. "I will not tolerate being spoken to that way.”
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