Ready To Run Away When The Surveyors Come?

Work in a long term care facility is filled with hundreds of little stresses, but every now and then one comes along that throws you into a panic. For many employees, survey time can be the worst. You know the drill: A state employee shows up with a clipboard and puts your facility under the microscope. Suddenly you're worried about every little thing, and unable to concentrate on your work. Is your paperwork in order? Did you remember to wash your hands after helping Ms. Jones with her eyedrops? Did Mr. Morris get his lunch in a timely manner?

Ok, stop. Take a deep breath. I'm going to let you in on a secret about surveys. Ready?

Survey days are the same as ANY OTHER DAY.

That's right. Whether you're the DON, a CNA, or facility's Activities Director, it's up to you to do you very best for your residents every day you come to work. If you're doing your job properly, everything will run smoothly and survey day won't be any different than any other day on the job.

Want to make survey as painless as possible? Do a mental run-down of everything the surveyors look for and make sure you could pass inspection with flying colors. Is your workflow in order, or are you always scrambling to take care of things when they pop up? Checklists can be a great help for both directors and employees. Rather than having to juggle everything in your head--and deal with interruptions and distractions--you can just refer to your checklist and keep things running smoothly. It's the easiest way to make sure you never forget something important, and it'll help you get back on track when all those little distractions pop up. If your records are up-to-date and neatly organized, you'll sail right through that part of the survey.

Next, take a moment to pretend that you're visiting your facility for the first time. Look around you and take note of what you see. Are the residents happy and involved with activities, or are they sitting alone in silence? Does everyone look well groomed, or is hygiene lacking? How does the air smell? When you work in a place day after day, you can get accustomed to smells, but it's important to take a moment to pay attention. If anything seems off, or if there are issues with the residents, take care of them now. That way, when it's survey time, you can relax and be confident that everything is in order.

Stand in the entrance to the dining hall, or in the facility's entry. How would your coworkers appear to a stranger? Are people stressed and short tempered, or do you see lots of smiles and pleasant interactions? Are residents addressed by name? If there is anything discourteous or disrespectful occurring, take care of it immediately. It might require a staff meeting or a memo, but clearing up any issues now will make survey a breeze.

Finally, remember that surveyors are just people doing their jobs, like you. They aren't there to cause trouble or make your life difficult. Yes, a lot of things are riding on a survey, but if you're working safely and conscientiously already, you have nothing to worry about. Help inspectors get their work done and get the information they need, and you'll be able to get back to your work that much more quickly. If you're doing a good job every day, survey day will be a breeze. Smile, take a deep breath, and go about your business without worrying.

 https://www.cms.gov/manuals/downloads/som107c07.pdf

 

How to Be a Good Online Student

In my last post, I gave an overview of whether or not online learning is for you. Now I'd like to focus on what it takes to succeed in online learning. If you've decided that an online class sounds just right for you, this list can help you not only survive, but thrive in your class.

1. Take care of all the required busywork up front. If the class requires a book or workbook, make sure you leave plenty of time to get it. If you're ordering the book from an online store (or even a regular bookstore), the book might be out of stock or backordered. Leave enough time for the post office to get your book to you before class starts, or you could find yourself falling behind. Also, make sure you have submitted all the required paperwork for your class. Here at We Care Online, several of our Kansas classes require students to include a copy of a Nurse Aide or Social Security card as part of the registration. If your class has a clinical component, make sure you know where and when the class will meet, and make any arrangements for transportation or child care.

2. Get familiar with your computer. If you only use your computer for checking email or watching videos, take some time to play around online and get comfortable with how your web browser works. Ask your questions and get familiar with how the computer works before you're under the pressure of class deadlines. It's much easier to get over nerves when you're just surfing for yourself versus when you're in the middle of a class and assignments are due.

3. Start your class promptly and stay on track. If possible, get a little bit ahead on assignments so you'll have a cushion of time later on in the class. A lot of people assume that online classes are easier and take less time than traditional classes, but this is rarely the case. Don't assume you can take it easy in the beginning and make up for lost time at the end.

4. Manage your time. When your class starts, take a look at the class outline, and at the assignments for all chapters or units. Get a feel for how long it will take you to work through each section and set up a schedule for yourself so you'll stay on track. There can be a lot of variation in the length of individual learning units, so don't assume that each one will take the same amount of time to complete.

5. Be sociable. Online classes have a discussion board when you can talk to your fellow students. There are generally some assigned questions related to the class material, but don't be afraid to start a new topic or to stray a little off topic to get to know your classmates better. You're all just names on a screen to each other until you write a message and let your personality come through. Share experiences you have had in your working life that might help your other students, such as how a technique is performed at your facility, or something you have learned on the job.  But always be mindful of patient confidentiality issues! It's ok to change names or details to protect someone's privacy.

Unfortunately, it's easy to get too comfortable online and share more than you should. Always be mindful of over-sharing. It's fine to mention if you have kids, or where you work, but be wary of giving out personal information like phone numbers or birthdates. Think of it this way: if you're chatting with someone in line at the grocery store, you might tell a funny story about your toddler, but you're not going to tell that person where you live or where your kids go to school. If you're not comfortable sharing it with that person in the grocery store line, you probably shouldn't share it online either. Be open with your knowledge of class topics--you're here to learn, and learn from others--but keep the personal information personal.

Finally, always be mindful of the fact that when you're online, humor and sarcasm are not always obvious, so jokes can fall flat and people might misunderstand what you are trying to say. Always take a moment to pause and read over your discussion board comments, or email messages, before sending them. Do your best to use good grammar and proper spelling, and to project a professional image at all times. Leave a good impression on your classmates--you never know when you might bump into them in your working life. A student might someday be your co-worker, boss, or employee, or a reference on a job application. Make sure your words reflect the best you have to offer.

The Virginia Adult Learning Resource Center has a wonderful tutorial about online learning. Some of the items are specific to VALRC students, but the majority of the information applies to any online class. The sections on time management and internet terms are particularly good. If you are new to computers, or hesitant online, this tutorial could set your mind at ease.

Start here: http://www.valrc.org/tutorials/onlinelearner/introduction.htm

Are Online Courses For You?

Online classes are described as many things - fast, convenient, inexpensive - and while there are many benefits, they're not for everyone. If you're on the fence about whether an online class is for
you, or not, ask yourself the following questions:

1. Do you have reliable internet access and a fairly new computer?

Many classes have interactive content like slideshows and video clips. Class materials can also be heavy on pictures, so having a computer that can process multi-media content, and an internet connection that can handle the load, is essential.

2. Are you a strong reader? Are you comfortable reading many pages of text on a screen, and interacting in a discussion board?

If you're the kind of person who reads a book to learn how to do something, or enjoys reading a manual to learn how to work a new piece of equipment, online learning is definitely for you. Most online
classes will involve reading lessons on the computer, and then doing assigned readings in a textbook. You may also have a discussion board where you can interact with your classmates in, you guessed it, text.

It can be a LOT of reading, so if you prefer face-to-face conversations, and being around people, you might find online classes can be a bit lonely. On the other hand, discussion boards are great places to find lively discussion and to learn from your fellow students. It's slower than talking in-person, but can often be a richer experience because of the thought everyone puts into their postings.

3. Do you have the time to commit to a course?

Many people feel that online classes are easier than traditional classroom learning, and that there are many opportunities to cut corners and spend less time on your schoolwork than you would at a
regular school. Not true. Online classes take every bit as much time as traditional classes, and might even take more. Discussions are slower via message board, and readings can take longer than lectures.
Take the time commitment into consideration before signing up for a class. Yes, it's on your schedule, but it still requires you to put in the necessary time.

4. Do you budget your time well?

One of the biggest perks of taking an online class is the flexibility in schedule. You can study in that hour after the kids go to bed, or sip coffee in your pajamas while you take a unit quiz. It's hard to beat the comforts of home, and the convenience of working at your own pace, but online courses still take discipline. At We Care Online, class units have specific deadlines, and you're required to do assigned readings, visit the discussion board, and do your unit tests all on a set schedule. If you need the motivation of peers in a classroom, online learning might not work for you. There is some room for procrastination, but you do need to have a certain amount of discipline. Be honest with yourself about your ability to self-motivate and stay on task.

5. Do you enjoy interacting online?

The more interaction there is in the discussion boards, the more everyone learns. You also help build your professional network (and you might make some friends, too!). Thanks to the anonymity of online
classes, it's easy for shy people to speak up and add their insights to a class discussion. Everyone is equal on a discussion board, and you have all the time you need to compose your words and make sure
you're saying what you mean to say. No one will talk over you, or roll eyes at your comments.

Still not sure if online learning is for you? Try this quiz: http://online.uwc.edu/quiz_2.0/selftest3.asp

Also, here's a calculator to help you determine whether or not an online class will save you money vs. a traditional classroom class. http://sln.suny.edu/gs/gs_costcalculator.shtml

WeCareOnlineClasses.com