Pharmacy Techs Can be Leaders is Crime Preparedness

Pharmacy technicians work alongside pharmacists every day, and are often the team members who interact first with patients and customers. Located on the front lines of a pharmacy, technicians are likely to encounter a pharmacy theft or crime situation before anyone else on the pharmacy team.

Response to a crisis requires a team effort, and pharmacy technicians can take the lead to create action plans and promote safe environments in their workplaces. To prepare for pharmacy crime situations, technicians benefit from working with pharmacy managers, understanding their own roles in crisis response, making sure their pharmacy’s safety plan is clearly communicated to the pharmacy team, and connecting with local law enforcement agencies to develop procedures.

“Considering the prominent positions of pharmacy technicians on the front lines of pharmacies, PTCB recognizes the critical importance of preparation and training for the possible incident of a robbery,” said PTCB Executive Director and CEO Everett McAllister, MPA, RPh. “Communication and collaboration among pharmacists and technicians are the keys to maintaining safety in the pharmacy.” 

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