Pharmacy technicians ensure medications are filled correctly in a specified
window of time. “One of the most challenging aspects [of the job] comes
down to maintaining knowledge on all the changes that occur within the
field. Helping a pharmacist dispense prescription medication might seem like
an easy task, but it requires immense precision and detail.
Pharmacy practice changes on a weekly basis with new generics and
new drugs,” says Mike Johnston, chairman and CEO of the National Pharmacy Technician Association. Another challenge is interacting with
patients who are “not always feeling their best,” he says. “The majority
of your customers that you’re going to be dealing with are sick –
whether it be a cold or sinus infection or a much more serious, chronic
condition. So it takes a lot of compassion and empathy.”
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